Last updated: 21 October 2026
This policy describes how commonra handles payments, cancellations and refunds for the services it provides in and around Shrewsbury. It applies to every order agreed with us by telephone, email or in person.
How prices and orders are agreed
An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.
Payment terms
Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.
Refunds and part-completed work
Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@commonra.com, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.
Complaints and remedies
If you are not satisfied with our work, please describe the problem in writing to hello@commonra.com within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.
Right to cancel
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@commonra.com within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.
